Chromebook Problems?
Chromebook Problems?
Try These Things First:
Try These Things First:
Embedded Files
Having trouble connecting to your home network? Watch this YouTube Video
Make docs available offline so you are not stuck at a free wireless hotspot: https://www.youtube.com/watch?v=G9eFGtA80Nk
Update the Chrome Operating System
Update the Chrome Operating System
Go to settings
About Chrome OS
Click Check for Updates button
Restart if asked
Check to See if the Extension or App is Installed
Check to See if the Extension or App is Installed
Click the three vertical dots in the web browser in the upper right corner
Click More tools
Click Extensions
Verify that your Extension is installed
Force a Policy Update
Force a Policy Update
In the web browser address bar / URL type in chrome://policy
Click the Reload Policies button
For More Serious Problems: Hard Reset the Chromebook
For More Serious Problems: Hard Reset the Chromebook
If all else fails, contact tech support:
If all else fails, contact tech support:
email: support@usd361.gotoresolve.com
My device is broken, now what?
My device is broken, now what?
Arrange to swap out your device with your school librarian or use technical support:
Arrange to swap out your device with your school librarian or use technical support:
Tech support email: support@usd361.gotoresolve.com
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