Chromebook Help

Chromebook Problems?

Try These Things First:

Having trouble connecting to your home network? Watch this YouTube Video

Make docs available offline so you are not stuck at a free wireless hotspot: https://www.youtube.com/watch?v=G9eFGtA80Nk

Update the Chrome Operating System

  • Go to settings
  • About Chrome OS
  • Click Check for Updates button
  • Restart if asked

Check to See if the Extension or App is Installed

  • Click the three vertical dots in the web browser in the upper right corner
  • Click More tools
  • Click Extensions
  • Verify that your Extension is installed

Force a Policy Update

  • In the web browser address bar / URL type in chrome://policy
  • Click the Reload Policies button

For More Serious Problems: Hard Reset the Chromebook

If all else fails, contact support: