Chromebook Help

Chromebook Problems?

Try These Things First:

Having trouble connecting to your home network? Watch this YouTube Video

Make docs available offline so you are not stuck at a free wireless hotspot:

Update the Chrome Operating System

  • Go to settings

  • About Chrome OS

  • Click Check for Updates button

  • Restart if asked

Check to See if the Extension or App is Installed

  • Click the three vertical dots in the web browser in the upper right corner

  • Click More tools

  • Click Extensions

  • Verify that your Extension is installed

Force a Policy Update

  • In the web browser address bar / URL type in chrome://policy

  • Click the Reload Policies button

For More Serious Problems: Hard Reset the Chromebook

If all else fails, contact tech support:

My device is broken, now what?

Arrange to swap out your device with your school librarian or use technical support:

Tech support email